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ClipShip support

Get help with ClipShip.

Something not working? Tell us what happened, ask about your license, or share a feature request.

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Your support request

20–6,000 characters. Describe the problem in your own words. Do not paste raw logs, transcripts, private file paths, passwords, keys, or payment details.

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Email [email protected] with your question. For account or purchase help, use the email address associated with ClipShip.

Open an email draft

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What helps us investigate

  • What you were trying to do and what happened instead.
  • The exact error message, if one appeared.
  • Your ClipShip version and whether you use Windows or Mac.
  • Steps that make the problem happen again, if you know them.

For a payment issue, include the order reference if available. Never send your password, API keys, full card number, or license key.

Diagnostics are optional

If the app opens, use Help & Support to review and copy its diagnostic report. It filters known sensitive details, but please read it and remove anything private before including it in your message. You can still ask for help without a report.

This page does not read your app, clipboard, logs, files, videos, or transcripts. Website analytics and session recording do not run here. Do not send source footage or unedited logs.

How support information is handled